Shipping Policy

Processing Time

All handcrafted soaps are made and packaged with care. Orders are typically processed within 2–5 business days after payment is received. During peak seasons, holidays, promotions, or product launches, processing times may be extended.

Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days.
• Expedited Shipping: 1–3 business days (where available).

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Domestic Shipping

We currently ship throughout the United States. Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, USPS or Pirate Ship (USPS discounted rate) A tracking number will be emailed once your order has shipped. We are not responsible for USPS delays, packages marked " Delivered," or packages sent to an incorrect address provided by customer. If your packaged arrives damaged, contact us within 48 hours with photos so we can assist you.

 

International Shipping

We currently do not offer international shipping but in the future when international shipping is offered the following policies will apply.

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Delivery times for international orders vary depending on the destination and customs processing.

 

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

If you notice an error in your shipping information, please contact us as soon as possible before your order ships.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the carrier. If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and products so we can assist you.

Delays

While we strive to ensure timely delivery, we are not responsible for shipping delays caused by weather conditions, carrier issues, holidays, natural disasters, or other circumstances beyond our control.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

email: simply-rosmarie@hotmail.com
Website: www.simplyrosemarie.com